Privacy Policy

Albano Plumbing & Heating Inc. (“Albano,” “we,” “us,” or “our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a service request, request a project estimate, or otherwise contact us.

1. Information We Collect

We may collect information that you voluntarily provide through our website, including:

• Full name
• Phone number
• Email address
• ZIP code or service location
• Property type
• Type of service requested
• Details about your service or project
• Photos, plans, documents, or other files you choose to upload
• Any other information you provide in a message or inquiry

We may also automatically collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• General website usage information

2. How We Use Your Information

We may use the information we collect to:

• Respond to service requests and project inquiries
• Contact you regarding your request
• Prepare estimates or proposals
• Schedule or coordinate services
• Evaluate project requirements
• Provide customer support
• Improve our website and services
• Maintain business and service records
• Protect against fraud, misuse, or security threats
• Comply with applicable legal and regulatory requirements

We do not use information submitted through a service request to send unrelated marketing communications unless you have separately agreed to receive them.

3. Photos, Plans, and Documents

If you upload photographs, construction plans, drawings, specifications, or other documents, we will use them for purposes related to evaluating, estimating, coordinating, or performing the requested work.

Please do not upload confidential or sensitive information that is not necessary for your service or project request.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business or website, including providers that support:

• Website hosting
• Data storage
• Email communications
• Form processing
• File storage
• Website security
• Analytics or website performance

These providers may only receive information necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, property, customers, or others.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining project and service records, meeting legal obligations, and resolving disputes.

Retention periods may vary depending on the type of information and the nature of the customer relationship.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, understand website performance, and improve the visitor experience.

We may also use third-party analytics or advertising technologies in the future.

If advertising or analytics tools are added to the website, this Privacy Policy may be updated to describe how those technologies collect and use information.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Choices

You may contact us to:

• Request information about personal information you previously provided
• Ask us to correct inaccurate information
• Request deletion of information, where appropriate
• Ask questions about how your information is used

Some information may need to be retained for legitimate business, contractual, legal, accounting, or regulatory purposes.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Albano Plumbing & Heating Inc. is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are intended for property owners, businesses, contractors, and other adults seeking plumbing, heating, HVAC, electrical, generator, EV charging, and related services.

We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Albano Plumbing & Heating Inc.

26 Roslyn Place
Mount Vernon, NY 10550
Serving Westchester County

Email: info@albanoinc.com

Phone: (914) 667-0936